SPA etiquette

Spa & Thermal Baths reception – consultations and bookings 

Information on our range of offers may be obtained in person from our reception staff at the Spa and Thermal Baths or by calling 058 7132 010 between 7 a.m. and 8 p.m.

Checking in

Please present yourself at the Spa reception desk 10 minutes before your appointment. We make every effort to ensure all treatments are on time. Late arrivals unfortunately lead to shortened treatments.

Cancelling/changing an appointment

Should you have to cancel or change an appointment for personal reasons, please inform us in good time (24 hours in advance) to avoid being charged for the full treatment.


A swimsuit is required for the water massage. For all other treatments, feel free to arrive in your bathrobe. The treatment is performed without clothing and disposable briefs are provided in the changing room. During the treatment, you will be covered with hand towels. Only the part of your body being massaged or treated will be exposed.


We have both male and female therapists in our team. Please advise us of any preferences when booking your treatment.

Medical conditions

When booking your treatment, please inform us of any special medical conditions such as allergies or injuries that may influence your choice of treatment.

Pregnancy and breastfeeding

Certain rules apply during this special time. We will be happy to advise you personally on appropriate treatments that you can also enjoy during your pregnancy and after the birth.

Children under the age of 16

We also offer special treatments for our young guests. A parent or other responsible adult must be present during any massage.


Please note that smoking is prohibited throughout the Spa. The bathing area and Spa are places of tranquillity and relaxation. Out of consideration for fellow guests, mobile phones and cameras are prohibited throughout the facility.

All prices are in Swiss francs and include VAT.